Summaries：To continuously optimize customer service experience, enhance service professionalism and response e
To continuously optimize customer service experience, enhance service professionalism and response efficiency, Detech After-Sales Service Department is officially established and put into operation starting from November 1, 2025. The establishment of the department marks a new phase in the implementation of Detech’s "customer-centric" service philosophy, enabling a comprehensive upgrade of the customer service system.
The main responsibilities of the After-Sales Service Department are as follows:
Handle after-sales issues of equipment after acceptance, ensuring customer usage experience and improving satisfaction.
Undertake remote troubleshooting of equipment during the project warranty period, popularize product usage knowledge and maintenance skills to customers.
Conduct regular follow-ups for equipment beyond the project warranty period, monitor equipment operation status, and provide relevant maintenance services based on customer needs to ensure the normal production and operation of customer equipment.
In the future, Detech will always be customer demand-oriented, providing efficient equipment after-sales services with more standardized service standards, faster response speed and more comprehensive support capabilities.
